Customer Engagement For Frontliners
About the program
The ability to articulate in the English language is now not a choice but a necessity. Every member of the staff would be an asset to the organization when he communicates effectively in English. A communication is said to be effective when, the speaker.
Benefits Of The Program
1. Develops confidence when speaking before a group.
2. Improves his use of eye contact, posture, gesture and voice.
3. Orally presents information, ideas and opinions in a coherent organized fashion.
4. Learns the basics of informative and persuasive speaking.
5. Listens critically and objectively.
6. Leads and participates in group discussions.
7. Improves understanding of interpersonal and intercultural communication.
Program Objectives
1. The participants will be familiar with standard phrases of response in English in a variety of situations.
2. The participants will be able to convey the information in a structured way.
Methodology
1. Activity based. This will be 100% in the program.
2. Participants will have real life use of English in workspace.
3. Role Play & Simulation.
4. Fun and Laughter.
Interested in joining the program? Sign up today!